Welcome to mastdecide.hvovet.com (hereafter: “Site”)

We ask you to attentively read the following terms and conditions, as they bind you to the Seller, owner of the Site. Moreover, you also accept to use digital communications with the Seller for all of your exchanges, and that they meet all the requirements of written communications.

We reserve the right to refuse to serve you, cancel your order, close your account, or delete or modify the content of the Site, whether you have complied or not with the present Terms and Conditions.

If you have an issue with your order, contact us as soon as possible at the following address: info@hvovet.com.

Ormstown Veterinary Hospital (hereafter: the “Seller”)

1430, Route 201

Personal information confidentiality

Please read the confidentiality policy accessible in the footer of our website to learn of the way we collect, share and manage your personal information.

The products and services offered are meant to be sold to adults who have reached legal age in the location you reside, which is 18 years old in the Province of Quebec. By using the Seller’s Site, you represent and guarantee that you have reached legal age in the location you reside.

Information accuracy

We do everything we can to make sure that all the information on our Site is correct, but we cannot guarantee this fact. We can refuse or cancel an order including a product with the wrong description or price. Unless otherwise indicated, all prices are in Canadian dollars.

The products offered on our Site, as well as offers’ dates, price and availability, characteristics and specifications, are subject to revision and change without prior notice. It is possible that a product ordered online is no longer available in our inventory or that it cannot be delivered because of a situation beyond our control. We will proceed with the cancellation of the order and the refund of the amounts paid as consideration, if the case may be.

Your sole recourse in case of a non-conformity of the product description is to return it in its original packaging to be refunded, in conformity with the refund provisions applicable below.

Registration and password

You must fill out the registration form to access certain parts and functions of the Seller’s Site. You agree to provide up-to-date and true information and to keep the information updated at all times.

You agree to protect the confidentiality of your username and password, as well as the access to your computer, so that no one else uses it. You are responsible for all the transactions made in your account from this information. You must notify us immediately of any unauthorized use of your username and password and of any security breach you are aware of, within forty-eight (48) hours of your awareness of such a situation.

Applicable laws

These terms are governed by the applicable laws of the Province of Québec or the Country of Canada. Moreover, all legal recourses against the Seller must be taken before the judicial district in which the city of Salaberry-de-Valleyfield is located.

Order mistake

In the event that you believe a mistake was made when an order was placed, we invite you to notify us without delay, but within 48 hours of its discovery at the latest, by sending us a message at the following email address: info@hvovet.com and by telling us in a detailed-enough manner the mistake that was made.

Delivery and returns

Unless you have chosen a specific carrier and delivery timeframe during the transaction, for which additional fees could be applied, the delivery method and name of the carrier will be determined by the Seller and our average timeframe in your area is:

15 business days

We are committed to delivering your purchases in a reasonable timeframe, subjected to the availability of the carriers used by the sender, who have the sole responsibility of the products or services purchased.

The risk of loss or the ownership rights to the object or service purchased are transferred to you once it is given to the carrier or, if the good crosses an international border, this risk is transferred after the customs clearance.

In-store pick-up of a purchase made online must be done during normal business hours.

In this case, the risk of loss or the ownership rights to the object or service purchased will be transferred to you once you take possession of it in store.

Cancellation, termination, return, exchange or refund policy

Conform and correct order cancellations are not allowed.
Exchanges are not allowed.

Limitation of guarantee

Conditional to the applicable laws, the Business excludes any guarantee or condition, explicit or implied, as to the title, market quality, or the aptitude for a specific use of the products and services sold on the site. It also excludes any guarantee or condition, explicit or implied, of the content, elements, products (including software) or other services included on the site or through it, and on its servers or in digital communications.

Limitation of liability

The Seller cannot be held responsible for direct or indirect damages resulting from the usage or wrong usage of the site or for the purchase of goods on it, including, but not limited to, damages for profit losses, data usage or other intangibles and that even if the Business was notified of the possibility of such damages.


The copyrights and Trademarks included in the information published on the Site are protected by the intellectual property laws and are made available to the Site through the granting of a specific licence to that effect.

In conformity with the intellectual property laws in effect, it is forbidden to use, display or exhibit any trademark, copyright or any copyrighted work accessible on the Site for any motive other than to proceed to the sale of these products and services without the right to give sublicenses to third parties. The owners of the brands appearing on the Site keep every right that was not expressively given by these Terms and Conditions.

If you have reasons to believe that there was an infringement to these terms and conditions or if your work was copied or exploited on our Site in a way that infringes on your intellectual property rights, please inform us as quickly as possible by sending us a message at the following email address: info@hvovet.com and by telling us in a detailed-enough manner the infringement that was committed.