Welcome on the website. This document addresses the policy of Ormstown Veterinary Hospital which exploits the Site in regards to the protection of Personal Information. This policy is based on the laws in effect in Canada, in the Personal Information Protection and Electronic Documents Act and the Personal Information Protection and Electronic Documents Act (L.R.Q., chapter P-39.1) in the Province of Quebec, where the head office of the company is located. We make no representation to the effect that the policy complies with the laws of the province or state of residence of the company.


The protection of your personal information and the information collected on you is important to us. In this confidentiality policy (the “Policy”), we wish to inform you of the motives for which we collect information on you and the ways in which we collect data (the information), we store this data and use the information.


By viewing the “Site”, you agree to be subjected to the Policy. We reserve the right, at any time and at our entire discretion and without prior notice, to modify the Policy. By the fact that you keep viewing the site, you manifest your consent to the modifications made to the Policy and agree to be subjected to it as amended. We recommend that you review the Policy on a regular basis.


The use and purchase of products on the Site are governed by the terms of use and Terms and Conditions of sale of the Seller (the “Terms and Conditions”). By viewing the “Site”, you declare that you have read these Terms and Conditions and you agree to be subjected to them. If you do not accept these terms, please do not use the Site.


The information collected on you can include, but is not limited to, your name, name of your business, postal address, phone number, email address, fax number, age, cookies, IP addresses, billing address, credit card number and its expiration date, etc. We also collect data on your usage of the Site, including the dates and times of your visits, the pages you consulted, the documents downloaded, the type of web browser you use during your visit and the electronic exchanges you have with us (including by email or chat).


We keep the information for as long as reasonably necessary for the purposes described in the Policy or, if we are obligated by law, for a longer period of time. We store the information on secured servers and take reasonable measures to protect the information against any undesirable usage, loss, modification or disclosure. Our employees, representatives and agents are subjected to the Policy. The content of the Site is meant for adults or minors represented by adults, as the case may be. We do not knowingly collect information on minors. By using the Site, you guarantee us that you are of legal age, if this is not the case, you represent that you are assisted by your parents or legal representatives, otherwise, we ask that you please stop using the Site.


We reserve the right to use, internally, the information at our discretion, including to treat your orders and answer your questions, send you or send your friends, family members, colleagues, the products you have ordered for them, improve our customer service, our line of products, the results of our sales, or to keep in touch with you to keep you informed on promotions, special offers, sweepstakes, promotional gifts, rebates and other benefits for which you have willingly given your personal information, provide you, on a continuous basis, a personalized service and information on our products, services and company; to analyze the usage you make of the Site and the way you consult it, and to manage sales; to do accounting and managing; and to note tendencies and statistics.


If you visit the Site or purchase products on the Site, participate in a sweepstake, survey, promotion or special offer, we could share the information with our employees, representatives, agents and partners, in conformity with the Policy. Under no circumstance do we knowingly communicate or sell the information to a third party. We reserve the right to transfer the information to a third party to provide the information to the designated carrier for the delivery of the merchandise and for the purpose of preparing tax returns for the purpose of sales taxes (GST, QST, TVA). We can reveal the information to advertisers for purposes of marketing and promotion. Said information transferred cannot, however, be used to identify you personally. Your name, email address, phone number and address will never knowingly be given to advertisers. We reserve the right to divulge the information in compliance with the law, upon a request obtained legally and when necessary, to protect our property, interests and rights.


The Site can contain links to sites under the responsibility of third parties that could also collect your personal information. This Policy does not apply to the practices of these third parties and we assume no responsibility for them. By using the Site or by accessing third parties site through this Site, you release us from any liability for the actions and omissions of these third parties. Please check the confidentiality policy of every website you visit.


In conformity with common practices, it is possible that we transfer a cookie to your hard drive to analyze your activity on the Site and to remember you on your next visit. These cookies only serve to identify your computer by our servers during your next visit.


You can also take back your consent at any time by communicating with us despite the fact that you have consented to the collect, use and/or disclosure of the information as indicated in this document. In that case, you can at all times unsubscribe from our newsletter by clicking on the “unsubscribe” link found at the bottom of the emails received.

Last update on October 13, 2020